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MFAA Prosper : Mortgage and Finance Brief 06
M or tgage brokers often have multiple offices and staff working remotely; and as a consequence managers face a major challenge to not only maintain company culture but to keep staff motivated, productive and feeling part of the team, too. However, leading mortgage brokers say that, with the right strategies in place, remote employees can not only be happy and engaged, but under the right circumstances produce fantastic outcomes. National Mortgage is one mortgage originator that has thought deeply about the issue of managing remote staff. Its head office is on the Gold Coast, but its 60 members of staff work in locations across NSW, Victoria and other parts of Queensland. Managing staff based off-site brings a whole new set of challenges. But get it right and it can also produce fantastic results. Words Ben Power Fernando Lemos, National Mortg age’s Head of Sales, says his company is highly focused on keeping non-head-office staff motivated; and the most important thing is to stay in constant contact. “ The biggest thing with managing people remotely is if you let them go they become disengaged with the group and the group’s culture, and subsequently they don’t perform,” he say s. A daily call from their manager is the first step in ensuring engagement, as Lemos reveals: “Every day they get a phone call from a manager. It could just be a, ‘Hello, any issues?’ It’s not a checking-up thing, it’s about helping them feel part of the team.” As well as engaging with their direct managers it’s also vital to involve remote staff with the wider organisation, and a weekly group-wide telephone conference is a good idea. But Lemos says companies should take this a step further and ensure remote staff have physical contact with head office at least every quarter. “Every month we get ever ybody to fly into head office,” he says, adding Remote control Mor tgage & Finance brief | 43 BackOffice BackOffice
Mortgage and Finance Brief 05
Mortgage and Finance Brief 07