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MFAA Prosper : Mortgage and Finance Brief 14
Mortgage & Finance brief 33 Retail & Wholesale Aggregator/ Originator of the Year Winner: AFG The judges said: “AFG should be congratulated for the innovation they’ve show n, the resu lts they’ve achieved and the positive contribution they’ve made to the industry. AFG has demonstrated a strong commitment to customer satisfaction – receiving less than one complaint per 10,000 loans. We were also impressed that AFG exceeded their KPIs last year.” Finalist: Ballast Mortgage Manager of the Year (<30 employees) Winner: State Custodians Mortgage Company, Toronto, NSW The judges said: “State Custodians were especially recog n ised for embr ac ing in novation. We liked their growth in online interaction with customers, including online indicative approval, QR codes used to link print advertising to the website and video content via smart phones, live chat, and a secure online portal where clients can upload documents with ease.” Finalists: National Finance Club, Adelaide, SA Barnes Home Loans, Windsor, QLD Mortgage Manager of the Year (30+ employees) Winner: Homeloans Ltd, Perth WA The judges said: “We commend Homeloans Ltd for having a strong culture of feedback and recognition as part of their service philosophy. We’re also impressed by process improvements, such as the creation of an ‘applications processing unit’, which has seen the company achieve improvements in turnaround times, and time and cost efficiencies.” Finalist: Mortgage Ezy, Surfers Paradise, QLD
Mortgage and Finance Brief 13
Mortgage and Finance Brief 15